FAQ
FREQUENTLY ASKED QUESTIONS
SOLFORM currently ships within Vietnam only.
We plan to expand our shipping destinations gradually as reliable delivery becomes available. Stay tuned for updates on new destinations.
We don't provide tracking numbers for orders at the moment. Once your order ships, we'll send you a message with the shipping date and an estimated delivery window.
If you have questions about your order, message us at solform.official@gmail.com and we'll reply as soon as we can
Once your order ships, we'll message you with the shipping date and an estimated delivery window. If you have questions about your order, email solform.official@gmail.com or message us on Instagram and we'll reply as soon as we can.
Yes, if your order hasn't shipped yet. Message us at solform.official@gmail.com or on Instagram with your order details and the new address, and we'll update it. Once an order has shipped, we can't change the address.
We deliver within Vietnam through Grab.
Message us at solform.official@gmail.com or on Instagram within 7 days of receiving your order. Include your order details and a photo of the item, and we'll reply with next steps.
Items are eligible for return if they're unworn, unwashed, unaltered, and have their original tags attached, and the request is made within 7 days of delivery. Sale items, final sale items, and any item that has been worn, washed, or altered can't be returned.
If the item is faulty, incorrect, or damaged, we cover return shipping. For returns due to a change of mind, the customer pays return shipping, and we'll confirm the cost with you before you send it back.
Message us within 7 days of delivery with your order number and a clear photo of the issue. We'll send a replacement or a refund, depending on what you prefer and what's available.
Yes, for a different size or color of the same item, if it's in stock and the request is made within 7 days of delivery. Message us with your order details and what you'd like to exchange it for.
You can cancel your order within 24 hours of placing it, as long as it hasn't shipped. Message us at solform.official@gmail.com or on Instagram with your order details, and we'll confirm the cancellation.
We don't have customer accounts yet, so there's no order history page. Your order confirmation is sent to the email or phone number you used at checkout. If you need a copy, message us with your name and the date you ordered.
Message us as soon as possible with your order number and the correct details. We can update them if the order hasn't shipped yet.
We accept bank transfer and cash on delivery for orders within Vietnam. All prices are in Vietnamese dong (VND).
Check that the transfer amount and reference match your order confirmation. If it still doesn't show up, message us at solform.official@gmail.com or on Instagram with your order number and a screenshot of the transfer, and we'll check on it for you.